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Terms of use

Please read carefully the terms and conditions outlined herein.

By accessing and browsing the website of Vaillancourt Doors and Windows ("Vaillancourt", "Vaillancourt Inc." or "we"), you confirm your acceptance of the following terms and conditions (the "Terms and Conditions"). If you do not accept to be bound by these Terms and Conditions, please leave immediately.

We reserve the right to modify the above Terms and Conditions at any time without notice. The date of the last update is written at the bottom of this page.

1. Property notice

All content, information, data, photographs, images, videos, software, trademarks, logos, designs, publicity slogans and/or other Vaillancourt Doors and Windows material protected by copyright appearing on this website (the "Content") are the exclusive property of Vaillancourt Doors and Windows or the property of third parties who granted permission to use such Content on this website, or both. All Content is protected by Canadian copyright and trademark laws.

Unless prior written authorization has been given by Vaillancourt Doors and Windows, all content included on this website regarding products offered by Vaillancourt Doors and Windows in Canada is provided for informational and promotional purposes only.

You are not authorized to modify, reproduce, reedit, transfer, forward, transmit, publish, distribute or create derivative works of the Content without Vaillancourt Doors and Windows’ prior written consent. However, you may download, print or reproduce the Content for personal use and/or in other circumstances permitted by law, provided that you keep all copyright notices or other legal notices it may contain. All unauthorized use of the Content will be considered as a violation of Vaillancourt Doors and Windows’ intellectual property rights.

2. Limitation of liability

Vaillancourt Doors and Windows does not guarantee the quality, accuracy or completeness of any information on this website. Such information is provided in good faith, on an « as is » basis without any warranty or condition. The Content of this website may include technical inaccuracies or typographical errors. Furthermore, Vaillancourt Doors and Windows does not guarantee that the Content of this website will be uninterrupted or error-free, and will not be held responsible for any damage resulting from any virus, worm or other destructive or invasive computer program. At no time will Vaillancourt Doors and Windows accept responsibility for any direct, indirect, incidental, consequential or other damage resulting from the use of this website, or in connection with its Content. You are solely responsible for the use and/or the interpretation of all the Content of this website.

3. Links to third-party websites

This website may include links to other websites owned by third parties. Please be aware that Vaillancourt Doors and Windows has no control over the content of those websites. Therefore, Vaillancourt Doors and Windows can not be held responsible for the information contained on such websites, and does not offer any guarantee or make any declaration in this regard.

4. Sale of Vaillancourt Doors and Windows products

Vaillancourt Doors and Windows reserves the right to cease production of any products offered on this website or to modify any specification related to these products without notice and without incurring any liability.

5. Compensation

By accessing and browsing this website, you accept to compensate and exonerate Vaillancourt Doors and Windows, its subsidiaries, shareholders, directors, officers, employees, proxies and licensees for any losses, costs, damages, claims, penalties or other expenses (including reasonable legal fees) which may result from your use of this website or from any other alleged violation of the present Terms and Conditions.

6. Applicable laws

The present Terms and Conditions, as well as Vaillancourt Doors and Windows Privacy Policy, are governed and interpreted under the laws in force in the Province of Quebec and in Canada applicable therein.

7. Use of the masculine

Any references to the masculine gender on this website are used solely for purposes of readability and apply to all genres without discrimination.

Policy on the confidentiality of personal information

Vaillancourt Doors and Windows places utmost importance on all people’s right to privacy. For this reason, we have adopted the present confidentiality policy developed to protect your integrity and your right to protect your personal information.

This policy is intended to govern the collection and use of information 1) on our website (http://www.vaillancourt.ca) and/or 2) that you provide to us voluntarily through your use of any service offered by Vaillancourt Doors and Windows subject to any refusal that you may duly make known to us in this regard. It is intended to describe how we collect, use and disclose your personal information when you use our website and what your rights are in this regard.

1. What is “personal information”?

The expression “personal information” means any information which relates to a natural person and can be used, directly or indirectly, to identify that person. This may include your name, email address, telephone number, date of birth and financial information (including banking and credit card information).

It does not include your work information, such as your title, email address, work address or telephone number, which is personal information of a public nature.

2. What personal information do we collect?

When you use our website, we may collect the following personal information:

Your contact information, such as your name, address, email address and telephone number;
Information related to a hiring process, such as your résumé.

We strive at all times to limit the amount of personal information we collect to only what is strictly necessary for the purposes described under “What do we use your personal information for?” We do not knowingly collect personal information from minors.

3. Do we collect information through “cookies”?

We collect certain information through cookies and other tracking technologies (collectively, “cookies”) when you browse our website. Cookies are small text files containing a unique identification code that are automatically stored on a visitor’s computer. Session cookies track information while a visitor is active on a website and are kept in your computer’s memory only temporarily. Persistent cookies are kept on a visitor’s computer until they expire or the visitor deletes them.

The cookies we use do not collect any information identifying you personally but rather general information that we do not associate with your personal information.

We use essential and functional cookies so that you can browse our website, use its features and personalize your browsing according to your preferences (for example, your language preference). You may or may not consent to the activation of some of these functional cookies when you connect to our site. However, if you disable these cookies, your browsing experience may be affected.

We also use Google Analytics to collect information about your use of our website (for example, the pages you visit most frequently and any error messages you may encounter). This information is anonymous and used by us solely to improve the performance and functionality of our website. You may or may not consent to the activation of these cookies when you connect to our site. If you would like more information about cookies, we encourage you to visit the website All About Cookies or contact us as indicated in the “How to contact us” section.

3.1. Technical data and cookies (consent)

When you browse our website, some technical data may be collected automatically (for example, using server log files) to assist with site security and performance. This data may include your IP address, device and browser type, operating system, pages visited, and date and time of visit.

The use of cookies and similar technologies other than those that are strictly necessary (for example, personalization, analysis or targeted advertising cookies) is subject to your consent. On your first visit, a consent banner informs you of the use of cookies and allows you to manage your preferences. Based on these preferences, cookie identifiers and certain browsing information may then be collected. All this information is used for the purposes described in section 6, including to improve the site and manage your preferences and consent.

4. How do we collect your personal information?

We collect your personal information directly from you, with your consent, when you contact us or fill out a form on our website. We may, however, collect your personal information from third parties with your consent or as permitted by law (for example, government agencies, financial institutions or other service providers).

5. How do we obtain your consent?

In general, we only collect, use and disclose your personal information with your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).

By contacting us, voluntarily filling out a form with your personal information or browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this policy. If you provide us with the personal information of a third party, you declare that you have the consent or authority to allow us to collect, use and disclose that information in accordance with this policy.

Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as set out in the “How to contact us” section.

Subject to certain legal or contractual restrictions, you may decline to receive these messages or withdraw your consent at any time by following the instructions in the email or contacting us as set out in the “How to contact us” section.

6. What do we use your personal information for?

In general, we use your personal information for the following purposes:

To provide our products and services to you;
To create, maintain and improve our business relationship with you;
To hire employees;
To fulfil our legal and regulatory obligations;
To process requests for quotes and follow up with our authorized retailers in the interest of serving clients directly in their region;
Any other purpose that is authorized by law or to which you consent.

Some of these uses do not require specific consent where they are necessary for the provision of our services or compatible with the purposes for which the information was collected in accordance with applicable legislation.

a) Vaillancourt Doors and Windows surveys, contests and promotions

As part of administering a survey, contest and/or promotion, Vaillancourt Doors and Windows may, subject to any refusal expressed on your part, use the personal information voluntarily provided to it via communications or through participation in surveys, contests or promotions. Information collected for the latter purpose will be used primarily to contact you should you be a winner. Contests and/or promotions offered by Vaillancourt Doors and Windows may be subject to specific rules, which will be set out in greater detail at the time of launching any contest or promotion.

b) Online satisfaction and opinion surveys

To help us assess and improve the quality of our products and services, we may use certain personal information to send you a survey email to gauge your level of satisfaction following your experience with us. Depending on your response, you may be invited to voluntarily share your experience on an online review platform. Participation in these initiatives is always entirely optional.

c) Targeted advertising and personalized messages

We may use certain personal information, including browsing data or information on your interactions with our website, to send you offers and product information of likely interest to you. These activities may include targeted advertising or campaign performance tracking practices. You can manage your preferences or withdraw your consent to these uses at any time, whether by adjusting your cookie settings or contacting us.

d) Other purposes

Vaillancourt Doors and Windows agrees not to use the personal information collected pursuant to this policy or applicable legislation for any other purpose without your prior consent to such use or in exceptional circumstances when Vaillancourt Doors and Windows believes in good faith that such use is required or permitted under law.

7. Who do we share your personal information with?

Your personal information is only made available to our employees and agents requiring access to it in the course of their duties.

We may also share certain personal information with third parties only where necessary for the purposes set out in this Policy, mainly in the following cases:

7.1 Our authorized retailers

In responding to a request for a quote or technical service or a general inquiry, we may disclose certain personal information to one of our authorized retailers so they can provide the quote or service directly in your region. Only the information required in order to process the request or inquiry is disclosed. These retailers are bound to use the personal information strictly for the purpose for which it was disclosed and to protect this information as prescribed in the applicable privacy legislation.

7.2 Service providers

We may make use of the services of third-party providers to support our activities, such as for cloud storage, technological tools or satisfaction survey platforms. In these cases, only the personal information strictly required to perform the service is disclosed. These third parties are contractually bound to keep the information confidential, to use it only for the purposes agreed upon and to comply with applicable privacy legislation.

In the interest of continuous improvement of our services, we may use a third-party platform to distribute and process satisfaction surveys. Certain personal information, such as your contact information and details of your interactions with us, may be disclosed for this purpose solely to enable the platform to distribute the survey and analyze the responses. This information is handled on our behalf in accordance with our instructions and is retained only as long as necessary to perform the service. We require these service providers to implement appropriate protective measures and to refrain from using the information for any other purpose.

8. Is your personal information transferred outside Quebec?

The personal information we collect is hosted on secure servers that may be located outside Quebec, including elsewhere in Canada. We may also share your personal information with business partners outside Quebec in the course of providing our services. When your personal information is transferred outside Quebec in this way, we carry out a privacy impact assessment and enter into contractual undertakings to protect the confidentiality of this information.

9. How long do we keep your personal information?

We retain your personal information only for as long as is required to fulfil the purposes described in the policy or to comply with our legal and regulatory obligations. After this time, your personal information will be destroyed or anonymized.

10. How do we protect the confidentiality of your personal information?

The personal information that we collect is kept confidential in accordance with applicable laws. For example, if you choose to provide us with personal information by email or through a form on our website, we will use only the information that is strictly required in order to respond to or act on your message, and we will ensure that it is kept confidential.

We also take reasonable organizational, technical and physical measures to protect your personal information from unauthorized loss, theft, access, use or disclosure. For example, we ensure that access to our offices and computer equipment is restricted through use of multifactor authentication and biometrics and that our staff are trained to uphold the security and confidentiality of the personal information to which they have access.

11. What are your rights?

You have the following rights:

The right to access your personal information;
The right to have your personal information corrected;
To the extent applicable, the right to withdraw your consent to the use or disclosure of your personal information.

To exercise any of the abovementioned rights, please contact us as indicated in the “How to Contact Us” section.

12. Minors

Children or youths under eighteen (18) years of age (“Minors”) require authorization from a parent or guardian to participate in activities organized by Vaillancourt Doors and Windows, including any surveys, contests or promotions. Where such activities are intended specifically for Minors, authorization from a parent or guardian is expressly required.

Vaillancourt Doors and Windows does not collect or use any personal information concerning Minors without consent from a parent or guardian.

13. Links to other sites

This policy does not apply to third-party websites, including those that can be accessed through hyperlinks made available on our website. If you consult a third-party website, that website will have its own policies which we encourage you to consult before submitting any personal information. Vaillancourt Doors and Windows assumes no responsibility with respect to the information confidentiality practices or content of such sites.

14. How to contact us

If you would like to learn more about the protection of your personal information or would like to exercise your rights or make a complaint, please contact Sylvain Lafrance, Privacy Officer, at rrp@vaillancourt.ca.

15. Updates to the policy

Our policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notification of updates may be provided, publication of the updated policy will be considered sufficient notice. Your continued use of our website constitutes your acceptance of this policy and any updates made to it.

Updated April 15, 2026.